Terms of Service / Uslovi korišćenja

Pristupanjem, registracijom ili korišćenjem platforme Bridgiva potvrđujete da ste pročitali, razumeli i prihvatili ove Uslove korišćenja, kao i Politiku privatnosti i GDPR dokument koji su sastavni deo ovog ugovora.

Korisnik koji koristi Platformu u ime pravnog lica garantuje da ima ovlašćenje da to pravno lice obaveže ovim Uslovima i potpiše ugovor o licenci.

Bridgiva je specijalizovana multi-tenant SaaS platforma čija je primarna delatnost automatsko generisanje, vizuelno prilagođavanje (SDUI Customizer), izrada, postavljanje i održavanje brendiranih nativnih mobilnih aplikacija za Apple iOS (App Store) i Google Android (Google Play), uz prateće, u potpunosti sinhronizovane veb-sajtove i kontrolni panel.

Platforma pruža sledeći integrisani spektar usluga:

• Nativne mobilne aplikacije (iOS & Android): Generisanje kompletnog React Native izvornog koda prilagođenog brendu korisnika (ikone, splash screen, šema boja, navigacija, offline rad, push notifikacije).
• 14-dnevni Live Companion Preview: Mogućnost da korisnik odmah nakon kreiranja naloga testira rad, izgled, brzinu i funkcionalnost svoje mobilne aplikacije uživo na svom telefonu putem QR koda i preview runtime-a pre bilo kakve uplate.
• Server-Driven UI (SDUI) i Visual Customizer: Napredni vizuelni uređivač preko kojeg korisnik menja radijuse elemenata, senke, glassmorphism efekte, redosled blokova (hero, kategorije, wizardi, banneri, galerije) uz trenutno ažuriranje na mobilnim uređajima bez čekanja novog pregleda na prodavnicama aplikacija.
• Sinhronizovani veb-sajt i web storefront: Svaka mobilna aplikacija dobija prateći responzivni veb-sajt koji deli istu bazu podataka, cenovnike, proizvode, rezervacije i CMS sadržaj.
• CMS i E-Commerce / Booking sistem: Centralizovano upravljanje proizvodima, narudžbinama, terminima rezervacija, galerijama, novostima i popustima.
• Sistem direktnih Push notifikacija: Slanje obaveštenja u realnom vremenu na telefone kupaca (Apple APNs i Google FCM) za potvrde narudžbina, statuse i promocije.
• Hosting i Cloud infrastruktura: Obezbeđen brzi cloud hosting, SSL sertifikati, Cloudinary CDN za optimizaciju medija i automatski backup.
• Integracije trećih strana: Povezivanje sa postojećim online prodavnicama (WooCommerce, Shopify, Joomla), Stripe procesorom plaćanja, SMS servisima (Twilio) i AI servisima za prevod (OpenAI).

Za korišćenje Platforme i pokretanje 14-dnevnog probnog perioda potrebna je registracija. Korisnik se obavezuje da:

• Navede tačne, potpune i ažurne podatke o firmi i ovlašćenom licu pri registraciji
• Čuva poverljivost lozinke i pristupnih tokena za mobilni API
• Odmah obavesti Operatora o bilo kakvom neovlašćenom pristupu nalogu
• Ne deli nalog sa neovlašćenim trećim licima
• Ne kreira višestruke naloge radi zloupotrebe 14-dnevnog besplatnog probnog perioda

Pristup produkcionim servisima, postavljanju i održavanju mobilnih aplikacija na prodavnicama (App Store & Google Play) i Bridgiva API sinhronizaciji naplaćuje se prema važećim mesečnim ili godišnjim pretplatničkim paketima bez ugovorne obaveze.

Korisnik se obavezuje da neće koristiti Platformu i svoje mobilne aplikacije za:

• Objavljivanje nezakonitog, uvredljivog, diskriminatornog ili lažnog sadržaja
• Kršenje pravila Apple App Store Review Guidelines i Google Play Developer Program Policies
• Kršenje autorskih prava ili prava intelektualne svojine trećih lica
• Spam, phishing ili slanje zlonamernih push notifikacija
• Distribuiranje malicioznog koda ili zloupotrebu mobilnih API endpointa
• Zaobilaženje sigurnosnih mehanizama ili neovlašćeni pristup drugim tenantima
• Lažno predstavljanje drugog pravnog lica ili brenda
• Prodaju zabranjenih supstanci, oružja ili ilegalnih usluga

Korisnik je isključivo i u potpunosti odgovoran za sav sadržaj objavljen putem mobilne aplikacije i veb-sajta, uključujući tekstove, artikle, cene, fotografije, logotipe i medijske datoteke. Operator ne vrši uređivačku kontrolu niti preuzima odgovornost za korisnički sadržaj.

Autorska prava na slikama i medijima:

• Korisnik garantuje da poseduje sva autorska prava ili važeće komercijalne licence za svaku sliku koja se prikazuje u aplikaciji ili na sajtu
• Strogo je zabranjeno postavljanje neovlašćenih slika sa interneta ili zaštićenih stock platformi bez licence
• Korisnik preuzima punu finansijsku i pravnu odgovornost u slučaju bilo kakvih odštetnih zahteva trećih lica
• Operator zadržava pravo da odmah ukloni sporni sadržaj po prijemu obaveštenja o povredi autorskih prava

Tehnologija platforme Bridgiva, uključujući mobilni runtime engine, Server-Driven UI generator, API arhitekturu, bazu koda i dizajn sistema su isključivo vlasništvo Operatora.

• Korisnik dobija neekskluzivnu licencu za korišćenje mobilnih aplikacija, sajta i Bridge API-ja tokom trajanja aktivne pretplate
• Korisnik nema pravo da vrši dekompajliranje, reverzni inžinjering ili preprodaju koda platforme
• Korisnik zadržava puno vlasništvo nad sopstvenim podacima o kupcima, artiklima, narudžbinama i brendu

Operator ulaže maksimalne napore za visoku dostupnost sistema (ciljani uptime 99.9%), ali primenjuju se sledeća pravila:

• Store Review proces: Vreme odobrenja mobilnih aplikacija na Apple App Store i Google Play prodavnicama zavisi od nezavisnih kontrolora kompanija Apple i Google (standardno 2–7 radnih dana). Operator garantuje tehničku usklađenost koda sa smernicama, ali ne kontroliše interne rokove odobrenja ovih korporacija.
• Planirano održavanje: Povremene tehničke nadogradnje servera i biblioteka vrše se u periodima najmanjeg opterećenja uz prethodno obaveštenje.
• Operator ne snosi odgovornost za globalne prekide telekomunikacione infrastrukture ili servisa trećih strana.

U maksimalnoj meri dozvoljenoj merodavnim pravom, Operator isključuje odgovornost za:

• Indirektnu, slučajnu ili posledičnu štetu ili izgubljenu dobit nastalu korišćenjem mobilnih aplikacija ili sajta
• Eventualna kašnjenja u odobrenju aplikacija od strane Apple ili Google revizorskih timova
• Greške ili prekide platnih procesora (Stripe) ili SMS gejtveja
• Neovlašćeni pristup nalogu uzrokovan nepažnjom korisnika

Pretplatnički odnos bez ugovorne obaveze: Usluga se pruža na bazi periodične pretplate (mesečno ili godišnje). Korisnik nema minimalnu ugovornu obavezu i može prekinuti pretplatu u bilo kom trenutku.

Funkcionisanje Bridge-a i aplikacija: Dokle god je pretplata uredno plaćena, Bridgiva Bridge / API funkcioniše u kontinuitetu, obezbeđujući dvosmernu sinhronizaciju artikala, narudžbina, kupaca i slanje push notifikacija u realnom vremenu.

Prestanak plaćanja i 30 dana grejs perioda: Ukoliko korisnik otkaže pretplatu ili ne izmiri dospelu pretplatničku naknadu:

• Korisnik i njegovi kupci dobijaju grejs period od 30 (trideset) dana tokom kojih mobilne aplikacije i Bridge nastavljaju da funkcionišu u punom kapacitetu.
• Nakon isteka 30 dana grejs perioda bez evidentirane uplate, Bridgiva Bridge se automatski deaktivira (blokira se API komunikacija sa eksternom prodavnicom i bazom).
• Deaktivacijom Bridge-a, mobilne aplikacije postaju neupotrebljive (prikazuje se sistemsko obaveštenje o potrebi za reaktivacijom servisa).
• Korisnik u bilo kom trenutku može reaktivirati uslugu i ponovo pokrenuti Bridge uplatom odgovarajućeg pretplatničkog paketa.

Operator zadržava pravo ažuriranja ovih Uslova. O svim bitnim izmenama korisnici će biti obavešteni email-om najmanje 14 dana unapred.

Ovi Uslovi i B2B ugovori podležu zakonima Republike Srbije. Ugovorne strane će sve sporove prvenstveno rešavati mirnim putem u roku od 30 dana, a u slučaju nemogućnosti dogovora, nadležan je stvarno nadležni sud u Beogradu.

Platforma posluje u skladu sa principima neutralnog hosting posrednika (Safe Harbor zaštita / DMCA Section 512). Sve prijave kršenja autorskih prava rešavaju se u roku od 48 sati putem email-a: [email protected].

Korisnik se obavezuje da će obeštetiti i zaštititi Operatora od svih tužbi, šteta, kazni i troškova koji proisteknu iz korisničkog sadržaja, kršenja prava trećih lica ili nepoštovanja propisa od strane korisnika.

Nijedna strana ne snosi odgovornost za neispunjenje obaveza uzrokovano događajima van razumne kontrole (prirodne nepogode, prekidi globalnih telekomunikacionih mreža, promene zakona, sankcije).

By accessing, registering, or using the Bridgiva platform, you confirm that you have read, understood, and accepted these Terms of Service, as well as the Privacy Policy and GDPR document, which form an integral part of this agreement.

If you are using the Platform on behalf of a business or corporate entity, you represent and warrant that you have full legal authority to bind that entity to these Terms and sign licensing agreements.

Bridgiva is a multi-tenant SaaS platform whose primary purpose is the turnkey generation, visual customization (Server-Driven UI), deployment, store publishing, and maintenance of branded native mobile applications for Apple iOS (App Store) and Google Android (Google Play), alongside accompanying, fully synchronized websites and backend CMS.

The Service provides the following core capabilities:

• Native iOS & Android Applications: Generation of high-performance React Native / Expo codebase tailored to the client's brand (custom icons, splash screens, color palette, navigation, offline caching, and native hardware integration).
• 14-Day Live Companion Device Preview: Instant ability for clients to preview, run, and test their live mobile application on physical smartphones (iOS and Android) via QR code prior to any payment or contract commitment.
• Server-Driven UI (SDUI) & Visual Customizer: Dynamic visual studio allowing real-time adjustments to border radius, shadows, glassmorphism, hero banners, product grids, wizards, and layouts with instant over-the-air (OTA) updates on live mobile devices.
• Synchronized Website & Web Storefront: Every mobile app is paired with a responsive web portal sharing the identical database, products, inventory, bookings, and CMS content.
• E-Commerce & Appointment Booking Engine: Complete catalog management, cart checkout, order tracking, schedule calendars, and discounts.
• Real-Time Native Push Notifications: Direct push delivery to customer devices via Apple APNs and Google FCM for order updates and marketing campaigns.
• Cloud Hosting & Global CDN: Enterprise-grade cloud hosting with automatic SSL encryption, Cloudinary media CDN, and daily data backups.
• Third-Party Integrations: Seamless connectors for existing e-commerce backends (WooCommerce, Shopify, Joomla), Stripe payment processing, SMS providers (Twilio), and OpenAI AI translation models.

Registration is required to access the Platform and initiate the 14-day free trial. By registering, you agree to:

• Provide true, accurate, and current business and contact information
• Maintain the security and confidentiality of administrative credentials and API keys
• Promptly inform the Operator of any unauthorized access or security concerns
• Refrain from sharing administrative credentials with unauthorized third parties
• Not create repetitive dummy accounts to circumvent trial limits

Platform licensing, store publishing, app maintenance, and Bridgiva API bridge services are billed on a flexible periodic subscription basis without fixed long-term contracts.

You agree not to use the Platform or your mobile applications for:

• Publishing unlawful, defamatory, infringing, or fraudulent content
• Violating Apple App Store Review Guidelines or Google Play Developer Policies
• Infringing third-party trademarks, copyrights, or trade secrets
• Transmitting spam, unauthorized marketing pushes, or malware
• Attempting to breach multi-tenant security barriers or extract other tenants' data
• Impersonating another business or brand
• Selling illegal substances, weapons, or unauthorized regulated services

You remain exclusively responsible for all materials published through your mobile application and web storefront, including texts, media, images, brand logos, product descriptions, and pricing data. The Operator exercises no editorial control over client content.

Media and Imagery Copyright Warranty:

• You expressly warrant that you own or hold valid commercial licenses for every image and asset uploaded
• Publishing copyrighted images from internet searches or unlicensed stock libraries is strictly prohibited
• You assume full financial, defense, and legal indemnity for any third-party copyright claims
• The Operator reserves the immediate right to unpublish infringing media upon receipt of a valid notice

The underlying Bridgiva platform, including mobile runtime engines, Server-Driven UI compilation systems, APIs, codebases, and templates are the exclusive intellectual property of the Operator.

• The client is granted a non-exclusive license to operate the mobile application, website, and Bridgiva Bridge during active subscription
• The client may not decompile, reverse-engineer, extract, or redistribute the platform's proprietary codebase
• The client retains 100% ownership of their own proprietary business data, customer lists, order records, and brand trademarks

The Operator targets 99.9% core API availability, subject to the following standard industry parameters:

• App Store Review SLA: Mobile app approvals are conducted independently by Apple and Google review teams (standard review timeframe: 2–7 business days). The Operator guarantees guideline compliance but is not responsible for Apple/Google internal operational queues.
• Planned Maintenance: System updates are executed during off-peak windows with prior notification.
• The Operator is not responsible for carrier network outages or global third-party infrastructure disruptions.

To the fullest extent allowed by law, the Operator disclaims liability for:

• Indirect, special, incidental, or consequential damages, or lost profits
• Review delays or discretionary policy actions enforced by Apple or Google store teams
• Third-party payment processor or SMS gateway downtime
• Unauthorized access resulting from client credential compromise

Subscription Relationship Without Lock-In: Services are rendered on a recurring subscription basis (monthly or annual). There is no mandatory long-term commitment, and the client may cancel at any time.

Bridge Functionality & Real-Time Sync: Throughout the active subscription period, the Bridgiva Bridge / API operates continuously, powering 2-way real-time catalog synchronization, order processing, customer records, and native push delivery.

Non-Payment & 30-Day Grace Period: Should a subscription lapse or be cancelled:

• The client and their end-users receive an automatic 30-day grace period during which mobile apps and Bridge APIs remain fully functional.
• Following the conclusion of 30 days without payment, the Bridgiva Bridge is automatically suspended (API communication with external stores and databases is cut off).
• Upon Bridge suspension, mobile applications become inoperative (a system screen indicates service renewal is required).
• Clients may reactivate services and restore full Bridge synchronization at any time by renewing their subscription.

The Operator reserves the right to amend these Terms. Material updates will be communicated via email at least 14 days before taking effect.

These Terms are governed by the substantive laws of the Republic of Serbia. The parties shall first attempt to resolve disputes amicably within 30 days. Unresolved claims shall be submitted to the competent commercial court in Belgrade.

The Platform operates in full adherence to Safe Harbor neutral intermediary principles (DMCA 17 U.S.C. § 512 & EU Directives). Copyright infringement notices are processed within 48 hours via [email protected].

You agree to defend, indemnify, and hold harmless the Operator against any third-party claims, liabilities, damages, and reasonable attorney fees arising from your published content, mobile app operations, or violation of applicable laws.

Neither party shall be held liable for failure to perform due to circumstances beyond reasonable control, including natural disasters, acts of government, global internet outages, or international sanctions.

To the extent permitted by law, all claims must be brought on an individual basis, and the client waives any right to initiate or join class or representative proceedings.